ITIL Service Catalogue Template (Word DOCX)

This document is based on ITIL v3 and provides a template for a detailed Service Catalogue. A Service Catalogue is one of the three elements of an IT Service Providers, Service Portfolio.

The Service Portfolio is the complete set of services that are management by a service provider and is compromised of three elements:The Service Pipeline (those services still in the development stage). The Service Catalogue (those services currently available for use), and Retired Services (those services that no longer receive demand from customers, and therefore have been 'retired').

This ITIL Service Catalogue Template is meticulously designed to streamline your service management processes. It includes a comprehensive Table of Contents, ensuring easy navigation through various sections. The document is structured to provide clear definitions of terms, facilitating a common understanding among stakeholders. This template is an essential tool for any IT service provider aiming to enhance service delivery and customer satisfaction.

The Services Summary section allows you to categorize and detail each service, ensuring that all offerings are clearly defined and easily accessible. This feature is crucial for maintaining an organized and efficient service portfolio, enabling quick identification and retrieval of service information. The template also includes a section for listing customers and business units, fostering better alignment between IT services and business needs.

The Service Description Template is divided into Business Service Catalogue and Technical Service Catalogue, providing a dual approach to service documentation. This bifurcation ensures that both business and technical aspects of each service are thoroughly covered, promoting a holistic view of service management. This template is a valuable asset for any organization looking to implement ITIL best practices and achieve operational excellence.